Privacy Policy

Introduction

At Velvet Palmss, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at velvetpalmss.com, use our mobile applications, or interact with our services at our luxury casino resort properties.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you make a reservation, register for an account, participate in our loyalty program, sign up for marketing communications, or otherwise interact with our Services. The personal information we may collect includes:

• Name: First name, last name, and preferred name
• Contact Information: Email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identification Information: Date of birth, government-issued ID (when required for age verification or regulatory compliance)
• Reservation Details: Check-in and check-out dates, room preferences, special requests
• Loyalty Program Information: Membership number, preferences, gaming activity, rewards status
• Communication Preferences: Marketing opt-ins, newsletter subscriptions

Usage Data

We automatically collect certain information when you visit our website or use our mobile applications. This usage data may include:

• Device Information: IP address, browser type and version, device type, operating system
• Log Information: Pages visited, time and date of visits, time spent on pages, unique device identifiers
• Location Information: Approximate geographic location derived from IP address
• Cookie Data: Information collected through cookies and similar tracking technologies (see Cookies section below)

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, business partners, marketing providers, and publicly available sources, which we may combine with information we collect directly from you.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Improve Our Services

• Process and manage reservations, bookings, and payments
• Provide customer support and respond to inquiries
• Manage your loyalty program membership and rewards
• Personalize your experience and tailor our Services to your preferences
• Improve our website, mobile applications, and overall service quality
• Conduct research and analysis to better understand user behavior and preferences

To Communicate with You

• Send booking confirmations, receipts, and reservation updates
• Provide information about your account and Services
• Respond to your questions, comments, and requests
• Send marketing communications about our properties, special offers, events, and promotions (with your consent)
• Conduct surveys and request feedback to improve our Services

For Security and Legal Compliance

• Verify your identity and prevent fraud or unauthorized access
• Comply with legal obligations, including gaming regulations and age verification requirements
• Enforce our Terms of Use and other policies
• Protect the safety and security of our guests, employees, and properties
• Respond to legal requests, court orders, or government investigations

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity or buyer as part of the transaction.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website and mobile applications. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and provide personalized content.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website and Services
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data
• Functional Cookies: Enable personalized features and remember your preferences
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services. For more information about managing cookies, please consult your browser's help documentation.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Objection: Object to the processing of your information for certain purposes
• Data Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper parental consent, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, including the Netherlands and Gemany, where Velvet Palmss operates.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date and, where appropriate, by sending you an email notification.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your concerns and will respond to your inquiry within a reasonable timeframe.