Last Updated: January 2026
Welcome to Velvet Palmss. These Terms of Use govern your access to and use of our website, mobile applications, services, and facilities (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.
Velvet Palmss operates luxury casino resort properties and provides hospitality services. Our Services are intended for individuals who are at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You must not use our Services in any way that violates applicable local, state, national, or international law or regulation, or that infringes on the rights of others.
Specifically, you agree not to:
All content on this website, including but not limited to text, graphics, logos, images, videos, software, and compilation of data, is the exclusive property of Velvet Palmss or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
The Velvet Palmss name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks owned by Velvet Palmss. You may not use these marks without our prior written permission. All other trademarks appearing on our Services are the property of their respective owners.
You may view, download, and print content from our website for personal, non-commercial use only, provided you maintain all copyright and proprietary notices. Any other use, including reproduction, modification, distribution, transmission, republication, or display of the content requires our express written consent.
When you make a reservation through our Services, you enter into a binding contract with Velvet Palmss. You agree to provide accurate, current, and complete information during the booking process. All reservations are subject to availability and confirmation.
Payment for reservations is due at the time of booking or as otherwise specified during the reservation process. Accepted forms of payment include major credit cards and other methods as indicated on our website. We reserve the right to refuse or cancel any reservation at our discretion.
For cancellation policies and refund information, please refer to our Refund Policy.
All gaming activities at Velvet Palmss properties are subject to applicable gaming laws and regulations. You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to participate in gaming activities. We reserve the right to request identification to verify age and identity.
Velvet Palmss promotes responsible gaming and provides resources for individuals who may need assistance with gambling-related issues. We reserve the right to refuse gaming services to any individual and to implement self-exclusion programs as required by law.
All gaming outcomes are determined by certified random number generators or other approved gaming mechanisms. Disputes regarding gaming activities are subject to the rules and regulations of the applicable gaming authority.
To the fullest extent permitted by applicable law, Velvet Palmss and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Our total liability to you for any claims arising from your use of our Services shall not exceed the amount you paid to us for the Services in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.
Our Services may contain links to third-party websites or services that are not owned or controlled by Velvet Palmss. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that Velvet Palmss shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to review the terms of use and privacy policies of any third-party websites or services that you visit.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.
Velvet Palmss reserves the right to modify or replace these Terms of Use at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.
We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the modified Terms, you must discontinue use of our Services.
These Terms of Use shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the courts located in the Netherlands, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
If you have any questions, concerns, or comments regarding these Terms of Use, please contact us:
Velvet Palmss Legal Department
Email: legal@velvetpalmss.com
Phone: +49 3927 361526
Address: An d. kleinen Mühle 20, 99098 Gemany
We will make every effort to respond to your inquiry within 5-7 business days.